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wont connect iniatal setup

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deskjet 2710
Microsoft Windows 7 (64-bit)

HP deskjet 2700 unable to configure the printer windows 7

HP DESKJET 2170 : 07-01-2021
I went to install the printer and it stopped at the second emblem in, " unable to configure the printer" since then ( i bought it on 7th Jan 2021) I have tried everything you could think of to get it going BUT I CANT, it been 2 months now so I've got to do something.
I've dl so many ver of software from HP & 123 BUT THEY HAVENT WORKED.

I had an HP 2623 before and that went straight in, but this one is a right pain.
i went into the firewall and tried to allow it through. I tried to put it on my mobile it was doing the same thing.
The second emblem stopped even after a reboot.
On the Test printout, I get a load of BLANK PAPER.
On the wifi panel, I, X I (pushed at various times)just get nothing just a load of paper.

Oh, and I just print 1 page and every time the orange light flashes away until you stop it. every single time.

I've DELETED Kaspersky and windows 7 firewall.

Oh, I have just REINSTALLED windows 7 and it is still the same.
And the scan doctor "hp print and scan doctor 5.0.7 has stopped working"

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@1ron101, Welcome to the HP Support Community!


I understand you are not able to install the printer on the Win 7 PC. Let us try these steps:


For now, try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

How is the printer connected to the PC? Check the connectivity.


if the printer is printing blank pages, perform the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues


Keep me posted for further assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


I am an HP Employee

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