1-cartridge printing

[Patticake3]

My ENVY 5530 ALLINONE operating in 1 cartidge mode will only print red and yellow.  I've updated, cleaned print heads, etc., for 2 days.  What do I do next?

[Nils_K]

Hi @Patticake3 ,

Welcome to the HP Support-Community.

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@Patticake3 wrote:

 I've updated, cleaned print heads, etc., for 2 days.  What do I do next?

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... print out a diagnostics report, scan it and upload it here. 🙂 I believe cyan is empty at the tri-color cartridge.

To print the diagnostics report,

• On the printer control panel, touch the Settings icon

   and then touch Tools.

• Touch Print Quality Report.

Cheers!

Nils_K

[Patticake3 · Accepted solution]

In a Chat session with HP I was told to return the color cartridges  to the vendor.  The computer msg that because they were new (2 of them), they were probably counterfeit.  The vendor Office Max took them back, replaced them with a new black and color cartridge.  They worked.  Printer is working as though new.  Good thing too.  OfficeMax said they were sold out of HP printers and now sold out of HP61 cartridges.  Asst mgr said it was the only case of counterfeit cartridges he has had.  Thanks to all.  These days it is nearly impossible to do without a printer.