1910a firmware, hp officejetpro 6960. disabled my third party inks. need a workaround

[Adamm65]

1910A firmware update has stopped me from using a third party ink cartridge - please advise on how to get around this problem

[sandytechy20]

@Adamm65

Welcome to HP support community.

What happens when you insert the cartridge?

Are you getting any error message?

Reply with the requested information for more assistance.

Cheers.

[Adamm65]

The error message I now receive after installing a brand new compatible set of colour inks is ” Remove and Reinstall the indicated cartridges, making sure it is installed correctly”.

I have searched the internet for advice and found that this is to do with the firmware upgrade not allowing anything other than Genuine new HP ink cartridges. When it happened with my black ink cartridge recently, I thought it was the cartridge, bought a brand new HP Black Ink Cartridge and surprise surprise the error message disappeared. Now it has doing the same thing with the colour ink cartridges. I am not prepared to keep throwing perfectly good ink cartridges away because HP have blocked my using third party ink cartridges - surely this is unethical and illegal as I was not made aware that ONLY genuine HP Ink Cartridges will work in my printer when I purchased it.

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!

Have a great day!