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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: 2013 Update, Necessary of Not?
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09-12-2017 03:33 PM
Windows Update: keeps trying to download the following: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - HP Officejet 4630 series (NULLSCANNET) Download size: 22.4 MB. To date; I tried it once and it played havoc with my laptop. I had to uninstall and reinstall software after that episode. Now it is back again. What is it and where is it coming from? I have tried to contact HP Support several times with their new "TWEET" system, but no answer comes, no answer is given, so I am asking the forum, what it is? where is it coming from? why am I targeted with this? Please answer. Thanks.
Solved! Go to Solution.
Accepted Solutions
09-13-2017 03:23 PM - edited 09-13-2017 03:26 PM
Hi @Dotty72,
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand you are having issues performing Windows update on your HP PC. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the PC before the issue started?
Are you using HP notebook or some other brand notebook?
Have you tried to update the Bios on your PC?
Have you tried to run Windows update troubleshooter?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer, router, computer and other devices which are on the same network.
I would suggest you start off by performing a Bios update on the PC from our HP Support website, using this link.(This is specific to HP notebook)
If you have problems installing the Windows updates, go to the Microsoft website and use the Windows Update troubleshooter.
Then, restart the computer and run Windows Update again.
Windows update troubleshooter (in English)
Next thing, I would suggest here is to update the drivers either using Windows update on your PC, using this link.
Let's try a clean install and try. Follow the steps below:
· First, unplug the USB cable from the printer if present.
· Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
· Restart your computer.
· Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
· Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
· Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
· Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says, “Unknown device”.
· Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
· Under print server properties, go to drivers - remove any entry there as well.
· Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
· Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
· Now restart your computer again.
· Open the Run window again, type “services.msc” and press ok to get services window.
· Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
· Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
· Repeat the same exercise on “Function Discovery Resource Publication” as well.
· Click on http://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe and install the software.
· Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.
Let me know if those steps worked for you,
If they did, that's awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck
Jeet_Singh
I am an HP Employee
09-13-2017 03:23 PM - edited 09-13-2017 03:26 PM
Hi @Dotty72,
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I understand you are having issues performing Windows update on your HP PC. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the PC before the issue started?
Are you using HP notebook or some other brand notebook?
Have you tried to update the Bios on your PC?
Have you tried to run Windows update troubleshooter?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer, router, computer and other devices which are on the same network.
I would suggest you start off by performing a Bios update on the PC from our HP Support website, using this link.(This is specific to HP notebook)
If you have problems installing the Windows updates, go to the Microsoft website and use the Windows Update troubleshooter.
Then, restart the computer and run Windows Update again.
Windows update troubleshooter (in English)
Next thing, I would suggest here is to update the drivers either using Windows update on your PC, using this link.
Let's try a clean install and try. Follow the steps below:
· First, unplug the USB cable from the printer if present.
· Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
· Restart your computer.
· Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
· Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
· Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
· Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says, “Unknown device”.
· Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
· Under print server properties, go to drivers - remove any entry there as well.
· Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
· Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
· Now restart your computer again.
· Open the Run window again, type “services.msc” and press ok to get services window.
· Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
· Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
· Repeat the same exercise on “Function Discovery Resource Publication” as well.
· Click on http://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/OJ4630_198.exe and install the software.
· Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.
Let me know if those steps worked for you,
If they did, that's awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck
Jeet_Singh
I am an HP Employee
09-14-2017 12:44 PM
Thanks for the help Mr. or Ms. Singh! I was able to contact HP via the help number provided and they did an online fix-it thingy. I was advised that the update I keep seeing is from Microsoft and not HP as I thought. Although they were unable to do anything about the update other than "hide" it, they did a general sweep of my system for me and found things that needed attention and fixed it! Again thanks for your advice, I intend to print it out.
09-15-2017 06:07 PM
Hi @Dotty72,
Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution
If you need any further assistance, please don't hesitate to reach out to us again. I'll be more than glad to help you.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
Regards,
Jeet_Singh
I am an HP Employee
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