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Cartridge 678 black one doesn't work, having to work with the coloured cartridge only..  have tried updating the firmware which was on automatic mode anyways. Tried buying another black cartridge 678 too but it keeps on giving me the incompatible error for the black one..  please help.

 
 
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@ratras, Welcome to HP Support Community!

 

If you have already tried all the troubleshooting steps from this document HP ENVY 4500, Deskjet 3540 Printers - Cartridge Missing or Incompatible Ink Cartridges Error Display... and the issue still persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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