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Posts: 1
Member Since: ‎03-14-2018
Message 1 of 2 (88 Views)

7610 Officejet software - cannot install printer

Product Name: HP Officejet 7610
Operating System: Microsoft Windows 10 (64-bit)

I cannot install Officejet 7610 software and connect to a printer via it. I am trying to install the software, and then I try to connect to the printer via WiFi. It seems to try to connect for ever, it never finishes. The installing window has no "X" so I end the task from the task manager. I reopen the software and it asks me to connect to a printer. Sometimes I get the message "printer connected" (or something like that), I click "OK" and try to reopen the software. Then it asks me again to connect to a printer as if no printer is connected.

 

Sorry for my english.

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Posts: 10,883
Member Since: ‎01-11-2011
Message 2 of 2 (64 Views)

Re: 7610 Officejet software - cannot install printer

Hi,

Thanks for using the HP Forums.

 

*Note that if there are other printers installed, these will need to be reinstalled after this.

1. Uninstall the HP Software from your PC.

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.

  1. Backup your registry before making any registry changes, the following resource will show you how:
         https://support.hp.com/in-en/document/c03485724

  2. Update the registry using the Reg file below

Note: this will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1


  1. Right click the Start menu and select Run.
         Type Services.msc and press OK.
         Locate and stop the Print Spooler service

  2. Browse to c:\Windows\System32\spool\drivers.
         Rename W32X86 to W32x86.old
         Rename x64 to x64.old
         Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from

Step 4.


  1. Restart PC.

  2. Finally, reinstall the HP Software.

 

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
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