8100 install error message

[8100INSTALL]

Trying to install either basic or full drivers/software for the 8100, getting error message it is unable to write to program files, did the same on 2 different laptops. Tried running as admin, compatibilty XP SP3, changing folder permissions to no avail.

[Chimney_83]

Greetings @8100INSTALL,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to install the printer software on your computer running on Windows 7. Don't worry, I will be glad to help you. 

Thanks for sharing a screenshot of the error.

Have you tried to use HP Print and Scan doctor? Click here to know more. 

May I know how are you trying to setup the printer? (USB or Wireless)

Are you able to make copy? This would let use know if the printer is working fine as stand alone.

Recommend you to uninstall the printer software following the procedure mentioned below. (Do not connect the printer to your computer, leave it Off during this procedure.)

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

Start the installation process, follow the on-screen instructions, connect the printer to your computer using a USB cable only when prompted by the setup. 

Refer to this HP Article for setting up your printer. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.