8620 Printer Error

[EDK-ATL]

Recently started getting a message on the printer "Printer Error - Please Turn Printer Off, then On" and the power button is flashing. Turning the printer off and then on only works for a short time - then the error message comes up again. Are there any diagnostics that can identify the problem and a solution? 

[Raj1788 · Accepted solution]

EDK-ATL

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here: https://support.hp.com/in-en/document/c02919168 for  Updating or Upgrading Printer Firmware.

Restart the printer.

Keep me posted, how it goes!

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Have a great day!

Cheers:)

[EDK-ATL]

Thanks Raj - worked first time. Appreciate the step-by-step instructions. Kudos to your knowledge and skills!😉 

[asmita6658]

@EDK-ATL

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!