8725 Printer stopped printing (scanner and printer assistant work OK)

[KernowPhoto]

All was working fine until recently. Connecting to the printer via Ethernet the printer is seen OK and opens up in the printer assistant - Printing a 'Quality Diagnostics' page from the Printer assistant works - but printing a 'test page' either from the printer assistant page or from 'Devices and Printer' the page does not appear and results in the 'message 'error printing on HP8720-PCL-3 and the page is stuck in the print queue and has to be cancelled.  

Right clicking on an jpeg image and choosing 'print' also fails in the same way.

Incidently I have another computer on the same wired ethernet network and that is printing to the same printer with no issues. (for the moment at least)

Print/Scan Doctor and printer troubleshooter fail to find any issues.

[Kumar0307]

@KernowPhoto, Welcome to the HP Support Community!

This seems to be an issue with the printer driver, let us try these steps:

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Let me know how this goes.

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