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Locked

‎02-14-2018 09:29 AM

HP Recommended
Product: HP 8610
Operating System: Microsoft Windows 8 (64-bit)

i can't switch my printer onto my new network because it is locked by admin. I am the sole owner of this printer and dont know what the password is. maybe i set it and forgot but now i can't get it unlocked. I can't even do a factory reset because it says "locked by administrator".  this printer works just fine and i dont want to throw it away because its locked.  i've tried unplugging and going to factory reset button, but it will not allow me to do so. Also, when i did upgrade to windows 10, this printer just wasn't working with me. I then just switched back to windows 8 because i got tired ot fixing my printer. please help me before i throw it away and buy a different brand printer. thank you.

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2018 08:01 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Have send you a private message, please look for it in the top right hand corner of the HP Forum page (envelope icon)

Let us know if that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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6 REPLIES 6

‎02-14-2018 08:01 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Have send you a private message, please look for it in the top right hand corner of the HP Forum page (envelope icon)

Let us know if that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎07-21-2018 09:30 AM - last edited on ‎07-21-2018 12:02 PM by Retired

HP Recommended

@Bob_Headrick @greenturtle please help I have the same problem with oj 8620

 

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‎07-22-2018 02:58 AM

HP Recommended

Hi @ttaaxxman

 

Have send you a Private message. 

 

Look out for the "Envelope icon"  at the top right hand corner of the Forum page.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎08-22-2018 11:42 AM

HP Recommended

please help I have the same problem with omy OJ 8625

Thanks

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‎10-11-2018 01:36 PM

HP Recommended
I am unable to reset my printer, I have moved and have different wifi password etc.   I purchased printer last year. 
i am unable setup.
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‎10-16-2018 09:38 AM

HP Recommended

We have changed our wireless settings and would like to unlock our printer.  Please advise.

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