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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2017 03:38 PM

HP Recommended
Product: HP envy 4520
Hello,
I have bought this new printer today, have got to the end of the installing programme and have 3 steps, prepare, connect and activate. I have got to step 3 to activate and it says internet was not found, however the internet connection is fine, I can therefore not get any further, any advice will be greatly appreciated
1 REPLY 1

‎03-19-2017 03:50 PM

HP Recommended

@Hawkes

 

Printer Homepage -- Drivers and firmware (printer software), How-to, Troubleshooting, Product Information (Specifications) and more:  HP ENVY 4520 All-in-One Printer Homepage

 

 

If you are asking about the final steps related to installing the Full Feature Software (Driver), it is not necessary to "activate" the software to use the printer.

 

As long as the printer software installs correctly, the very last steps (that of online registration of the printer with HP) can be ignored, skipped.

 

I am a bit suspicious about the lack of connection to the Internet; nonetheless, the printer software itself does not require the printer to be connected to anything other than your computer / local network.

 

Do Restart the computer and log in after the installation completes.

 

 

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Click Post that answers your question "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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