After Mac Catalina update HP OfficeJet 5742 will not connect

[Stewart6]

My Mac has been updated to Catalina and now my HP OfficeJet 5742 won't connect to my mac even though it is successfully connect to my network. Help!

[JulieB4]

Same problem with HP Envy 5530.  I have called Apple Support so often they know my caller ID!  Help us!!!

[ShlomiL]

Hi,

What exact feature can't you use?

You cannot print, cannot scan, etc.

Please provide a clear description of the used feature, what steps are taken and what exact error or behavior occurs.

Shlomi

[Stewart6]

Hi. I cannot use my printer for any function since I updated my Mac OS to Catalina 10.15.1,.

I initially tried switching the printer, macbook and broadband off and on. Still didn't work and I was unable to print.

Then I completely removed the HP printer from my Mac and used HP printer utility to re set it up.

This worked to the point where I go to Printers & Scanners to add it again, however I get the following error message.

[riley-rafa]

Hello Stewart6,

I saw this post that may help to resolve your issue. 

https://h30434.www3.hp.com/t5/Inkjet-Printing/MacBook-Air-is-unable-to-verify-the-printer-on-my-netw...

The solution that works for them was "to go into System Preferences > Network > Location > Edit Locations, and add a new location. This should reset the networking stack and allow you to add the printer with ease."

Hope this helps!

regards,

riley-rafa

Although I am HP Employee, I'm speaking for myself and not HP.