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After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working
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Honor Student
Posts: 3
Member Since: ‎10-16-2017
Message 31 of 37 (921 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

Having to turn off the firewall really isn't a great solution... since, you know... then you have no firewall.

Student
Posts: 1
Member Since: ‎12-19-2017
Message 32 of 37 (903 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

My trusty old HP B110a stopped printing wirelessly after the OSX update, scan still worked. 

I went to System Prefrences/Printers and Scanners and checked the box  Share this printer on the network.

 

Everything is working as it should now.

 

:-) Merry Christmas.

Tutor
Posts: 11
Member Since: ‎12-12-2017
Message 33 of 37 (888 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

Thanks for the tip on sharing printer selection and turning off firewall but neither helped.   I have looked up support forums on Epson, Brother, Samsung and all have similar problems with no solutions for Mac Os 10.13.2 upgrades all recommend waiting for Apple to release a fix.  No joy on printing Xmas cards for 2017.

Top Student
Posts: 3
Member Since: ‎10-03-2017
Message 34 of 37 (862 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

I run osX 10.13.2.

 

Good to know that it is not only an HP issue!

 

So the "status quo" (at least for me) is:

- It works to scan from the computer with HP Scan

- It works to scan to folder from the printer with 75 dpi

 

It's of no use to switch off the firewall (I had it off!).

It doesn't make any difference with ethernet or wifi (I tried!)

it doesn't make any difference to turn off and then on ipv6 (I tried!)

 

I can also add the following:

- I tryied a script (from a different forum) that it says: "if you have problem with shared folders after securty update osX 10.13.1 try to type in terminal:  sudo /usr/libexec/configureLocalKDC". Well, I did it and now it doesn't scan at 75dpi anymore! So DON'T DO IT!

- I do use two HP printers: HP Color LaserJet MFP M277dw and HP LaserJet Pro MFP M521dw. On the second one it works to scan to folder at 150dpi. I don't know why! Maybe the IT of HP can pinpoint the reason.

 

Best,

R.

 

 

 

Tutor
Posts: 11
Member Since: ‎12-12-2017
Message 35 of 37 (815 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

You summed up everything I have tried also. I talked with Geek Squad at Best Buy and they have same problems with MAC OS High Sierra 10.13.2 not recognizing printer after installing ALL the latesed software.
Top Student
Posts: 3
Member Since: ‎10-03-2017
Message 36 of 37 (772 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

Drivers are used to connect from the computer to the printer. 

If you share a folder is the other way around! You don't need drivers to make it work. The folder should be accessible from the network to whoever wants to connect to it (to transfer a file or copy a scanned image). This include a printer that scanned and I am sure still scan perfectly. The process of scanning is basically coping an immage trought the network to a shared folder. It doesn't have anything to do with  drivers.

All the best,

R

Master's Graduate
Posts: 623
Member Since: ‎08-11-2017
Message 37 of 37 (751 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer HP Envy 7640 no longer working

[ Edited ]

Hello All,

Different problems are being encountered, especially on different devices (Mac, etc.).  Some may relate to the HP printer's software updates not Apple.

 

Problem 1.  Numerous comments in the thread, may indicate a simple(?) connection problem.

-  In my 9-27-17 response to Tom, I discussed "the computer is not wirelessly connected to the printer."  Several responses indicate this problem, such as:  "no connection to printer," or "printer is not responding,"etc.

 

A Reboot of the Components (might) correct that.   NOTE, this is not "Printer is Offline" problems (if the wireless light is solid blue, indicating the printer is connected to wi-fi).

 

So, turn off the router/modem (unplug if needed), printer and computer.  Leave router off 60 seconds, then turn each on successively in that order (r, p, computer).  Let each completely turn on (no flashing lights, printer noises as it warms up) before the next one.  Try a test print, etc.  Results?  This may need doing on all devices, separately.

The next link (Step 1) details that, but it is not complete.

https://support.hp.com/us-en/document/c04249334 HP Printers - Printer is Offline (Mac)

 

On 12-22, Raimondod mentioned "Drivers are used to connect from the computer to the printer," which is correct in the sense that the HP Printer's Software, when updated to the latest version, enables the computer and printer to wirelessly connect.

 

What does HP Wireless Direct provide for printing?

http://www8.hp.com/us/en/ads/mobility/wireless-direct-printing.html#apple

 

 _________________________________________________________________________

Problem 2.  The printer's software for the specific device has not been updated by HP. 

 

- For one thing, numerous models of devices (Mac, etc.) are going to have the PRINTER'S SOFTWARE UPDATE done by HP at different times and for different devices.  So, some users succeed, others don't.  Nothing will work until that occurs. 

- For another thing.  HP may never update iOS 10.13.1 nor iOS 11 version of printer software for older devices.  That way you need to buy new. DUH!

 

- So keep checking for HP updates.  (Google for "HP Support (XXXX) software;" ( enter your device model for XXXX).  When you open it up it will state the release date of the Full Feature Software.  It may be that Apple actually  supplies that.

 

Responses such as this, suggest that occurance on the device that fails:

"which works as it still has 10.12 "plain" Sierra"  

 

"The iMac I didn't upgrade yet, that still has "regular" Sierra on it, still works.  Oddly, I have an old OfficeJet 8600 MFP that actually can scan from the printer to the computers with High Sierra on them.  I thought the "permissions/read only" error was because of Apple's new AFS files system in High Sierra was the culprit, but can't figure why older OfficeJet works."   (because the older version was updated by HP)

 

"my old OfficeJet 8600 can write to the folder but the newer MFP M477fdw cannot"

 

"installed the 10.13.1 beta...which seems to have fixed the problem."   In other cases, it did not fix it, because one user's device model has been updated by HP, the the other model has not.

 

Printez suggest this solution with link on 11-28 in which Step 1 is: "Check for and install updated printer firmware." https://support.hp.com/us-en/document/c05737475 entitled HP Printers - AirPrint Print Job Does Not Print (iOS 11, Sierra, High Sierra)

____________________________________________________________

Finally No. 3: scan to email works through the cloud.

"scan to email works great"

 

I am not a tech expert and do not use any Mac products.  I am not an HP employee, just searching for answers for queries on the forum. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation