After software download, printer stuck at “Download successful. Please wait …”

[please_help_me2]

I'm having a problem on a Pro 6970 All-in-One printer. Brand new, right out of the box. Hadn't been using it for more than a week when I started receiving this error every time the printer is idle for more than a few minutes. When I try to turn it off, it says it's shutting down... But then nothing happens. Please help!

[Kumar0307]

@please_help_me2

Welcome to the HP Support Community!

Power resetting the printer may help.

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

If the above step did not help, Resetting the printer to its factory defaults may resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Note: Reset can be performed only if you are able to bypass the error message on the printer screen and reach the home screen.

Let me know how this goes.

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