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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

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Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

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hp envoy 5055
macOS 10.14 Mojave

After update to mojave 10.14 Hp Smart app installed on mac book pro can't find my printer (printer off line message). I can print from other apps, I can even print from smart app.

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@jazmanjazman

 

Welcome to the HP Support Community!

 

Removing and re-installing the HP Smart App may resolve this issue. Here is how to do it:

  1. Open Finder and click Applications
  2. Move HP Smart App to Trash and clear the Trash.
  3. Open Finder then click Go and Click Home.
  4. Click View then Click Show View Options. Check the box Show Library Folder.
  5. The change is instantaneous and the Library folder will immediately be visible.
  6. Open Library and Open Application Support, move HP Smart folder to Trash and clear the Trash
  7. Download and install the HP Smart App from here.

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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The link in step 7 gives an error message: The requested URL /pub/softlib/software13/printers/HPSmart2.0.pkg was not found on this server.

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ALTHOUGH the link didn't work everything else worked great. I found the HP smart app (HP smart for mac) and reinstalled HP smart. Works like a charm. Thank you so much!

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@jazmanjazman

 

I assume the servers were not responding at that time. Apologies for the same. I have re-checked the link, it seems to be working now.

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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I downloaded Easy Scan and it still does not print.  Am I going to have to buy a new printer?

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Where is the Go and the Home to click in finder

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Did everything you suggested, printer is on network and says it's ready to print, but will not print.

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@belroseplace

 

Have you tried reinstalling the App?

 

Try printing from Preview and let me know if you are able to print. Refer to this Link: https://support.apple.com/en-sg/guide/preview/prvw15175/mac

 

Also ensure your Mac and Printer has the latest updates. Please refer to these links

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT201541

 

Keep me posted how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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@belroseplace

 

Since HP Smart App is not working after the update, we can try adding the printer as Airprint, if it's supported

 

Please provide me with complete printer model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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