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‎08-22-2019 02:42 PM

HP Recommended

HP OfficeJet Pro 9025 All-in-One

Product # 1MR66A

FPU:  1MR66-64001 / HP Inc.

Serial Number:  TH9564611D

 

Please pardon my delay in responding.  Been a full week!

 

Kind regards.

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‎08-22-2019 03:29 PM - edited ‎08-23-2019 02:11 PM

HP Recommended

@arthurssw

 

Let's start by uninstalling the HP Smart App from your Mac. Refer to this Link: https://support.apple.com/en-in/guide/mac-help/mh35835/mac

 

Then refer to this Link: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac for help in creating a New User Account on your Mac

 

Next use the new User Account and download the HP Smart App. Link: https://apps.apple.com/us/app/hp-smart/id469284907

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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‎08-22-2019 03:53 PM

HP Recommended

Okay  . . . I tried re-installing the HP SMart application under a new user account.

 

I download the software successfully, open the HP Smart page, selected the box indicating I had read the legal info, and it bombs.

 

The hp Smart App was working flawlessly until the latest Mojave operating system upgrade and I have had tried at least ten time to re-install the Smart App and it simply will not work.

 

Beats all I have seen.  Are other Mac Mojave 10.14.6 users having the sames issues?

 

Thanks.

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‎08-23-2019 11:31 AM

HP Recommended

@belroseplace

 

I will need to research on this issue with the concerned team and get back to you once I get an updated

 

I will keep you posted

 

Thank you 😊

KrazyToad
I Am An HP Employee

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‎08-23-2019 01:24 PM

HP Recommended

Thank you for this.

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‎08-23-2019 02:14 PM

HP Recommended

😊

KrazyToad
I Am An HP Employee

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‎08-27-2019 05:33 PM

HP Recommended

@belroseplace

 

Please run the Disk Utility. You can follow the instructions in this Link: https://support.apple.com/en-in/guide/disk-utility/dskutl1040/mac

 

If the issue persists try installing another App similar to HP Smart App in the new User Account and let me know if it gets installed

 

You can try installing the HP Easy Scan from the App Store just to check if it's an issue with the Mac OS. Link: https://support.hp.com/in-en/document/c04788799

 

Keep me posted

 

KrazyToad
I Am An HP Employee

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