After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

[arthurssw]

HP OfficeJet Pro 9025 All-in-One

Product # 1MR66A

FPU:  1MR66-64001 / HP Inc.

Serial Number:  TH9564611D

Please pardon my delay in responding.  Been a full week!

Kind regards.

[KrazyToad]

@arthurssw

Let's start by uninstalling the HP Smart App from your Mac. Refer to this Link: https://support.apple.com/en-in/guide/mac-help/mh35835/mac

Then refer to this Link: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac for help in creating a New User Account on your Mac

Next use the new User Account and download the HP Smart App. Link: https://apps.apple.com/us/app/hp-smart/id469284907

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[arthurssw]

Okay  . . . I tried re-installing the HP SMart application under a new user account.

I download the software successfully, open the HP Smart page, selected the box indicating I had read the legal info, and it bombs.

The hp Smart App was working flawlessly until the latest Mojave operating system upgrade and I have had tried at least ten time to re-install the Smart App and it simply will not work.

Beats all I have seen.  Are other Mac Mojave 10.14.6 users having the sames issues?

Thanks.

[KrazyToad]

@belroseplace

I will need to research on this issue with the concerned team and get back to you once I get an updated

I will keep you posted

Thank you 😊

[arthurssw]

Thank you for this.

[KrazyToad]

😊

[KrazyToad]

@belroseplace

Please run the Disk Utility. You can follow the instructions in this Link: https://support.apple.com/en-in/guide/disk-utility/dskutl1040/mac

If the issue persists try installing another App similar to HP Smart App in the new User Account and let me know if it gets installed

You can try installing the HP Easy Scan from the App Store just to check if it's an issue with the Mac OS. Link: https://support.hp.com/in-en/document/c04788799

Keep me posted