cancel
Showing results for 
Search instead for 
Did you mean: 
arthurssw
New member
4 3 0 0
Message 11 of 17
143
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

HP OfficeJet Pro 9025 All-in-One

Product # 1MR66A

FPU:  1MR66-64001 / HP Inc.

Serial Number:  TH9564611D

 

Please pardon my delay in responding.  Been a full week!

 

Kind regards.

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 762 747
Message 12 of 17
133
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

@arthurssw

 

Let's start by uninstalling the HP Smart App from your Mac. Refer to this Link: https://support.apple.com/en-in/guide/mac-help/mh35835/mac

 

Then refer to this Link: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac for help in creating a New User Account on your Mac

 

Next use the new User Account and download the HP Smart App. Link: https://apps.apple.com/us/app/hp-smart/id469284907

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
arthurssw
New member
4 3 0 0
Message 13 of 17
128
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

Okay  . . . I tried re-installing the HP SMart application under a new user account.

 

I download the software successfully, open the HP Smart page, selected the box indicating I had read the legal info, and it bombs.

 

The hp Smart App was working flawlessly until the latest Mojave operating system upgrade and I have had tried at least ten time to re-install the Smart App and it simply will not work.

 

Beats all I have seen.  Are other Mac Mojave 10.14.6 users having the sames issues?

 

Thanks.

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 762 747
Message 14 of 17
107
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

@belroseplace

 

I will need to research on this issue with the concerned team and get back to you once I get an updated

 

I will keep you posted

 

Thank you 😊

KrazyToad
I Am An HP Employee

Reply
0 Kudos
arthurssw
New member
4 3 0 0
Message 15 of 17
103
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

Thank you for this.

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 762 747
Message 16 of 17
96
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

😊

KrazyToad
I Am An HP Employee

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 762 747
Message 17 of 17
69
Flag Post
HP Recommended

Solved!

After the update to macOS 10.14 Mojave the app HP smart for mac is not working anymore.

@belroseplace

 

Please run the Disk Utility. You can follow the instructions in this Link: https://support.apple.com/en-in/guide/disk-utility/dskutl1040/mac

 

If the issue persists try installing another App similar to HP Smart App in the new User Account and let me know if it gets installed

 

You can try installing the HP Easy Scan from the App Store just to check if it's an issue with the Mac OS. Link: https://support.hp.com/in-en/document/c04788799

 

Keep me posted

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation