10-11-2018 12:37 AM
After installing the last version driver and software, cannot find the Align Printheads future.
Features tag missing under printer preferences.
10-12-2018 06:57 AM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the printhead. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Have you checked for any obstructions inside the printer?
Are you able to move the carriage freely?
Do you get this error message on the printer screen or on the computer screen?
In the meantime, let's try these steps here:
Perform a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Next thing, I would suggest here is to follow the steps suggested in the support document for - HP Inkjet Supplies - Print Cartridge Errors
Alternatively, I would suggest here is to follow the steps suggested in the support document for - The Carriage is Stuck for HP Photosmart 7450, 7450v, and 7450xi Printers
Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
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