Blue tint with all document scans

[drryanjames]

All of my documents come out with an obvious blue tint. I have tried the driver update and the tint fix, but neither one are working. I have the HP Photosmart 6510.

[Rainbow7000]

Hello drryanjames,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I saw your post about your print outs coming out in a blue tint color and the troubleshooting steps you have tried thus far aren't working. I would like to try to help where I can, so I have researched this "print quality" problem for you and have found a guide that I suggest following. I am hoping these steps will help clear the issue for you.

Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems

Good luck

[drryanjames]

Sorry, the link if for printing. My problem is with scans saved to the computer, not printed.

[Rainbow7000]

Hello drryanjames,

Thank you for the reply and clarifying the issue is with scanning. I would like to look for an appropriate document for you however, I would like to know which operating system you are working with to better research the problem.

Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?

Thank you,

[drryanjames]

Missed this e-mail, sorry! It is Windows 7 Professional edition service pack 1

[Rainbow7000 · Accepted solution]

Hello there drryanjames,

Thank you for your information!

I am going to recommend a few things for you to try for the scan quality issue you are having.

• First of all, Reset the Printer - and when you plug the printer is, ensure it is plugged in directly to the wall outlet, avoiding any power bars, surge protectors, etc. (Important!)

Now try a scan to see if that helped. If not, continue on to uninstalling and reinstalling the printer.

• Uninstalling the Printer Software and restart your PC

• Reinstall by using the  HP Printer Install Wizard for Windows

I hope that helps!

Regards,

[drryanjames]

It took 3 attempts, but it finally worked! Thank you, I was about ready to give up.

[drryanjames]

Now that we have solved the blue tint problem, only 1 line of a document will print. There are 4 brand new cartridges it the printer. I have done all of the diagnostics: Clean printhead, quality report, printer status and they all print fine. When I run the Align printer, I keep getting the message that it is not aligning properly, but I can continue anyway. I tried printing a PDF form and a different Word document. The first only printed one line in the middle of the page, but the Word document did not print anything at all.

[drryanjames]

Now that we have solved the blue tint problem, only 1 line of a document will print. There are 4 brand new cartridges it the printer. I have done all of the diagnostics: Clean printhead, quality report, printer status and they all print fine. When I run the Align printer, I keep getting the message that it is not aligning properly, but I can continue anyway. I tried printing a PDF form and a different Word document. The first only printed one line in the middle of the page, but the Word document did not print anything at all.

[Rainbow7000]

Hello again drryanjames,

I'm sorry to hear there is another issue that has arose with the printer not passing the Alignment. I have the document you need to troubleshoot through this issue. I really hope this does the trick once and for all!

An 'Alignment failed' Error Message Displays on the Printer

If the troubleshooting does not help resolve the issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

Thanks for posting again, I hope you have a wonderful weekend!