08-27-2019 01:36 PM
Bought a new printer yesterday and when I went to the 123.hp website a chat box came up and a man represented himself as an HP representative to help with installation, long story short I gave him access to my computer, he told me I had problems he could fix but it would cost 200 dollars, I did not go any further and had him disconnect from my computer, HP has a problem...
08-27-2019 05:26 PM
HP is aware that there are several "similar" 123 websites out there.
Comments - My Opinion
- These vermin are a plague on the Internet.
- This fight is not new - it is a continuing struggle every company faces: "the good guys and the rats"
You did the right thing, of course. Hang up.
For those reading:
The HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.
The HP 123 site is not a website where odd chat boxes pop up on the screen and someone tries to offer you "Services" if you would just give out your credit card and information. Not.
The "Real Deal"
Beware of Fake 123 printer sites
- There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.
- Notice the website address – the real HP site does not contain any extra verbiage. For example, there is no “setup” or other extra bits in the address.
- HP websites are the only websites allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.
- If you are asked for money because of "issues" OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information!
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