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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 10:56 PM

HP Recommended
Product: HP PHOTOSMART C4385 all-in-one
Operating System: macOS 10.12 Sierra

 

 

Just recently upgraded to MacOS Sierra (MacOS 10.12.1 ).  Since then, my HP Photosmart will no longer allow me to COPY or scan a document.   It will print, documents, if connected to my computer.

I have reinstalled the printer , unplugged, and done all the usual drills.

please help

 

WHEN I PRESS COPY  an error message POPS UP that says,

 

"Scan Failure

unable to copy or scan."

only option is   OK 

3 REPLIES 3

‎03-18-2017 12:37 AM

HP Recommended

Hi,

A Scanner Failure is an hardware failure. it have nothing to do with your operating system change..

 

Follow these steps and see if that may help,

else it will require servicing the device or getting a new one..:

http://support.hp.com/in-en/document/c00587971

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎03-20-2017 11:46 AM

HP Recommended

I appreciate your reply, thank you.  I tried the your suggested procedures and still got the same error message.  I HAD neglected to mention previously, that when I press cancel  then the printer gets hung up and Blinks the power light saying cancel cancel cancel. The only way to stop the cancel message is to disconnect printer from the power. All this happened only after I reinstalled the printer on my new Mac book Pro in December. Maybe this is just a coincidence???

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‎03-21-2017 02:34 PM

HP Recommended

Yes, this is just a coincidence..

 

Such an hardware mechanism failure cannot be caused in any way by a software change, it's just happend at a neatby timeframe..

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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