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HP Recommended
officejet pro 8620

Oxc19a0003 Error Code on HP officejet Pro 8620

Can the printhead be replaced?

i tried cleaning it 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

https://www.amazon.com/gp/product/B079NFXVGB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

I found a print head replacement on Amazon and it worked perfectly.  little spendy but it includes 4 new ink cartridges with the new print head.  

 

View solution in original post

6 REPLIES 6
HP Recommended

@Dave3027

 

Welcome to the HP Support Community.

 

It can be replaced, however, let's follow these steps:

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

 

If the issue still persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

https://www.amazon.com/gp/product/B079NFXVGB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

I found a print head replacement on Amazon and it worked perfectly.  little spendy but it includes 4 new ink cartridges with the new print head.  

 

HP Recommended

https://www.amazon.com/gp/product/B079NFXVGB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

Perfect replacement!  Solved the problem and included 3 new cartridges.

I love this printer!!!

 

HP Recommended

HP 8620 All in one Ink Jet Printer .... Error code re Missing or failed printhead.   Out of warranty.  considering purchasing a new printhead or printer.  Followed all suggestions re printhead, but same error message.  Printer purchased May 2016.  Where to purchase printhead if best?  how to know if right decision?

 

HP Recommended

Did everything and nothing works

 

HP Recommended

Will order and see if works.  TKS

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