Can not locate my scanner since upgrading to windows 10

Phelpzy · ‎08-12-2015

Please help me to locate my scanner. Since I upgrqaded to windows 10 the printer is still working fine but I can't locate my scanner?

midnight-anwrs · ‎08-14-2015

Hello @Phelpzy,

I may be able to help you with your scanning issue on Windows 10.

First, here are some Windows 10 resources for you to review;

1. Have you made sure your computer has all of it's windows updates? How can I tell if my computer is up to date?

2. Try restarting the computer.

3. HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. I recommend downloading and running the HP Print and Scan Doctor, if it doesn't fix it automatically let me know what errors or messages you receive.

4. You could also try uninstalling the printer software, then downloading the newest software package.

Try other scanning programs;

Have you tried just using the New Scanner app in Windows 10? It's the same as the one for Windows 8.

Here are some resources;

Do you know if you are able to scan using Paint?

To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8

(It's the same for Windows 10, from what I've been told)

Right-click the Start button () in the lower left corner of the screen, click Search, and then type ...
Click Paint in the results.
Click File, and then click From scanner or camera.
Select your printer, click OK, and then click Scan.

Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help.

I look forward to hearing from you!

Thanks,

midnight-anwrs
I work on behalf of HP

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Sharilyn · ‎09-13-2016

When I go to All Apps, there is no Scan app shown. Where do I find it?

Charmaine_ · ‎09-13-2016

Hi Sharilyn.

You can scan directly on your printer by pressing Scan on the control panel, then select Scan to computer.

Hope this will help.
Have a good day! 🙂

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