10-22-2019 08:20 AM
I have an ASUS Windows 7 Home Premium 64 bit laptop that up until yesterday worked just fine with the AllinOne printer as it has for years.
It (the printer) stopped connecting to the router. I restarted the router with no change.
I also disconnected all firewall setting.
Still, no connection to the printer from the laptop.
Network status is Ready. I pinged the ip address 192.168.1.103 but it timed out.
The subnet mask is :255.255.255.0 The default gateway is: 10.0.0.1
The DNS Server address is: 18.104.22.168
The laptop is connected to a local wireless network.
I ended up using HP Doctor to diagnose with no success.
Ultimately, I uninstalled everything.
On Reinstall now I cannot get the laptop to even recognized the printer when trying to add the printer back to the laptop for use.
Since I seem to have exhausted all possibilities I kindly am asking for some support.
10-22-2019 10:16 AM
Thanks for using the HP Support Community.
Please Uninstall and Reinstall the FULL feature software following these steps:
1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The video shows how to reset the Wireless.
3. Install the FULL feature “Saved” software
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software
Hope that helps!
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.