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‎01-11-2020 09:01 PM

HP Recommended
Product: DeskJet 2600
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I just got a new printer and i would like to scan some things.  I tried to download the HP Smart App on my windows laptop, but when I go to the HP Smart and click "Download" this grey box shows up and it never downloads... 

 

Any ideas? 

Thank you

 

 

Printer Screenshot.JPG

2 people had the same question
1 REPLY 1

‎01-14-2020 11:54 AM - edited ‎01-14-2020 11:55 AM

HP Recommended

Hi @alex-post-217

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check for windows updates on the PC and try downloading the Hp Smart application from here.

 

If the issue persists, click here to download the HP Scan extended.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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