Can't find my printer model after downloading driver

[Rachelh1]

I had an HP DeskJet 3752 but recently got an HP OfficeJet Pro 8025. When I download and install the driver, the new printer does not show up. It only shows the old printer as being offline. Therefore I am unable to finish the install and set up of my new printer. What am I suppose to do?

[KrazyToad]

@Rachelh1

Let's delete the old printer from the System Preference

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Click the old printer name, click the minus sign to delete the printer

You can install the new printer using Airprint. Airprint does not require to install a driver, it only requires the devices be on same network

Before we install the new Printer as Airprint, check those details

- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

Meantime please ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT2015

Keep me posted 

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