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‎05-29-2019 12:04 AM

HP Recommended
Product: HP LaserJet P1102
Operating System: Microsoft Windows 10 (64-bit)

I have the driver CD, but it keeps saying there are no drivers available. If I run the install.exe file, it says this is blocked by administrator! I am trying to install this HP product on a HP Envy Laptop. It works fine on my AppleMac...

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2019 11:54 AM

HP Recommended

Hi,

Apologies for jumping in, but I would like to add some further suggestion to try.

 

The CD is old and not intended for Windows 10, therefore it is being blocked.

 

Download and install the latest drivers for your printer below:

https://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-11/hp_LJP1100_P1560_P1600_Full_Solution-...

 

If the setup extracts but doesn't run, browse to C:\LJP1100_P1560_P1600_Full_Solution and double-click HpSetup.exe.

 

Now follow the installation and check for any difference.

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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6 REPLIES 6

‎05-30-2019 07:47 AM

HP Recommended

@BruceSee

 

Welcome to the HP Support Community.

 

Let's use the HP Smart App:https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎05-30-2019 02:46 PM

HP Recommended

Hi. Thanks for your interest. Tried the HP Smart App - same result unfortunately. It did not work.

Regards

Bruce

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‎06-03-2019 06:39 AM

HP Recommended

Let's try using the built-in drivers: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

Was this reply helpful? Yes No

‎06-19-2019 09:22 AM

HP Recommended

Please back up your data and reinstall the Operating System: https://support.hp.com/in-en/document/c04742289

 

From this document perform the steps under "Perform a Windows 10 system reset through Windows Recovery Environment"

 

Once done, try installing the drivers.

 

Keep me posted.


I am an HP Employee

Was this reply helpful? Yes No

‎06-19-2019 11:54 AM

HP Recommended

Hi,

Apologies for jumping in, but I would like to add some further suggestion to try.

 

The CD is old and not intended for Windows 10, therefore it is being blocked.

 

Download and install the latest drivers for your printer below:

https://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-11/hp_LJP1100_P1560_P1600_Full_Solution-...

 

If the setup extracts but doesn't run, browse to C:\LJP1100_P1560_P1600_Full_Solution and double-click HpSetup.exe.

 

Now follow the installation and check for any difference.

 

Please let me know how it goes,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-20-2019 05:34 AM

HP Recommended

Thank you so much for your help - worked quickly and like a dream. Whoopeee!!!....

Was this reply helpful? Yes No
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