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Craig670
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Can't install drivers for HP Deskjet 2050 j510 HELP!

HP Deskjet 2050 j510
Microsoft Windows 10 (64-bit)

Im trying to install Drivers for my Printer Hp Deskjet 2050 j510 so i went to https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2050-all-in-one-printer-series-j510/4027... and downloaded the drivers for it. During the installation it says it failedScreenshot_1.png 
After if i click Details i get this error message:
Screenshot_2.png
I went to the file path shown in the error message and this is what is their (there was more files but i deleted all of them in an attempt to fix it but only those 2 come back when i attempt to reinstall the drivers.)
Screenshot_3.png


I've tried unplugging the usb of my printer for the installation and leaving it in as well as uninstalling the printer completely before installing the drivers. While looking for a solution online I came across this on the hp fourms: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Installation-failed-Printer-Software-HELP...
It seemed to be the same issue I was having but with a different printer so I followed all the steps the solution provided many times over it still did not work. Any help I will be grateful for thank you.

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HP Support Agent
HP Support Agent
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Can't install drivers for HP Deskjet 2050 j510 HELP!

@Craig670, Welcome to HP Support Community!

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing or scanning issues.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Restart the print spooler and try uninstalling the drivers-

 

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

 

Now uninstall and reinstall the printer driver. Follow the steps below-

 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Craig670
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Can't install drivers for HP Deskjet 2050 j510 HELP!

I've done precisely what you said in order many times and it still results in the same error when installing the drivers. Is their anything else i could do? Do you guys have a live chat support?

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HP Support Agent
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Can't install drivers for HP Deskjet 2050 j510 HELP!

@Craig670

 

Appreciate your efforts!

 

This may require remote assistance and I would recommend you reach out to the HP Support in your region for help.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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