Rockie3 Student
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Can't print on HP8600

HP 6800 Officejet Pro
macOS 10.13 High Sierra

Can't print on HP6800.  Error message says "one or more cartridges are missing or damages."  No estimated ink levels.  Using Mac with High Sierra OS.  All cartriges are good.  Have tried unplugging and restarting printer several times to no avail.  Reinstalled driver as well.  HELP!!

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HP Support Agent
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Can't print on HP8600

@Rockie3

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are getting "one or more cartridges are missing or damaged" error. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. :)  Kudos to you on that score.:)

 

For better clarity and to assist you better I would require more information regarding this:

  • Provide the product number or the complete printer model number.
  • When did this issue start?
  • Did you do changes to the printer?

Meanwhile

If you are using HP Officejet 6800- series printer and getting this issue, follow the below steps:

Make sure that the cartridges are inserted correctly

  1. Press the Power button to turn on the printer, if necessary.

  2. Slip your fingers into the slot on the left side of the printer, and then lift to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.

       NOTE:

    If the scanner lid is open, the cartridge access door does not open

    Figure : Open the cartridge access door

    Image: Open the cartridge access door
  3. Make sure that the color-coded icon on each cartridge label matches the color-coded icon on the carriage slot. If the icons do not match, remove the cartridge and insert it in the correct slot.

    Figure : Check the color-coded icons on the cartridges and carriage slot

    Image: Make sure that the color-coded icon on each cartridge label matches the color-coded icon on the carriage slot
  4. Run your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.

    Figure : Press down on the unseated cartridge

    Image: Press down on the cartridge to reinsert it
  5. If the cartridge does not snap into place, remove the cartridge from the carriage.

  6. Gently bend the tab away from the cartridge.

       CAUTION:

    Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.

    Figure : Gently bend the tab away from the cartridge

    Image: Gently bend the tab away from the cartridge
  7. Reinsert the cartridge into the carriage until it snaps into place, and then close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door
  8. Check the printer control panel for any error messages.

Remove, inspect, and clean the problem cartridge

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Slip your fingers into the slot on the left side of the printer, and then lift to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.

       NOTE:

    If the scanner lid is open, the cartridge access door does not open

    Figure : Open the cartridge access door

    Image: Open the cartridge access door
  3. Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot

    Figure : Push the cartridge inward and then pull up to remove it

    Image: Push the cartridge inward and then pull up to remove it
  4. Hold the cartridge by its sides.

       CAUTION:

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Inspect the copper-colored cartridge contact for ink buildup or debris.

    Figure : Copper-colored cartridge contact

Clean the cartridge contacts and reinsert the cartridges

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

         CAUTION:

      Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

  2. Moisten a foam-rubber swab or clean, lint-free cloth with distilled, filtered, or bottled water, and then wipe the copper-colored contact on the cartridge.

    Figure : Copper-colored cartridge contact

  3. Carefully reinsert the cartridge into its slot, and then press down on the cartridge until it clicks into place.

    Figure : Reinsert the cartridge

    Image: Reinsert the cartridge

       NOTE:

    Make sure that you insert the cartridge into the slot that has the same colored letter as the color you are installing.

  4. Repeat these steps for other cartridges, if necessary.

  5. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door
  6. Check the printer control panel for any error messages.

Reset the printer

  1. Press the Power button to turn on the product.

  2. With the printer turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 60 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button to turn it on.

  8. Check the printer control panel for any error messages.

You can refer this HP Document for more assistance:- https://hp.care/2KvbrLJ

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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