• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-20-2017 12:07 AM

HP Recommended
Product: Officejet 5740 all in one
Operating System: Microsoft Windows 10 (64-bit)

I recently had to reinstall windows 10 because of a glitch during an update.  Up until then, everything worked fine and I had no issues printing.  Since, I can't print at all.  I have tried uninstalling and reinstalling the software.  Still getting a message that there is no computer on my laptop.  I have tried the troubleshooters, and still no success.  I am at my wits end.  Has anyone else had this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2017 07:35 AM

HP Recommended

Hi @spaggett2,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing printing issues with your HP OfficeJet 5740 e-All-in-One Printer after reinstalling Windows 10.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing anyone of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

3. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-21-2017 07:35 AM

HP Recommended

Hi @spaggett2,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing printing issues with your HP OfficeJet 5740 e-All-in-One Printer after reinstalling Windows 10.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing anyone of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

3. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎08-22-2017 06:46 AM

HP Recommended

Thank you for your help!  The printer issue is solved and I can now print to it. 

Was this reply helpful? Yes No

‎08-22-2017 07:00 AM

HP Recommended

Hi @spaggett2,

You are welcome.

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience.

 

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.