Cannot Get Software to Load

[PastorRob]

I am trying to install the software for this printer but every time i do it will get to 78 percent of the installation before i get an error that it can't continue. i have tried customizing the install to just a minimal number of installations and it still breaks down. I have switched from a network to a USB connection, have rebooted my computer, but still nothing. 

[Jeet_singh]

@PastorRob,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues installing the printer drivers. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes before the issue started?

Are you trying to install the printer through a USB connection or wirelessly?

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

Now let's try these steps here to uninstall  the printer drivers and then reinstall the drivers using this method.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

• I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.