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‎02-13-2017 02:13 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Mac OS X 10.10 Yosemite

I have tried 3 times to setup my new printer.  I have downloaded the software 3 times and went through the entire process and receive the error message:

 

Cannot configure the device software. 

Go back to the previous step and try to install the software again.

 

I did go back and tried about 4 times!  Ugh, can someone help me?

 

I am using the printer wirelessly.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2017 11:05 AM

HP Recommended

@mabotvinick,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software of your HP OfficeJet Pro 8710 All-in-One Printer.

 

This issue has occurred because the full feature drivers are not available for Mac OS X 10.10 Yosemite. 

 

However, you can install the inbuilt drivers from Mac Update.

 

And here's the step by step guide for you in the link: Installing a Mac Printer Driver Using Apple Software Update

 

Also, you may update the firmware from the link: Firmware Update

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-14-2017 11:05 AM

HP Recommended

@mabotvinick,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software of your HP OfficeJet Pro 8710 All-in-One Printer.

 

This issue has occurred because the full feature drivers are not available for Mac OS X 10.10 Yosemite. 

 

However, you can install the inbuilt drivers from Mac Update.

 

And here's the step by step guide for you in the link: Installing a Mac Printer Driver Using Apple Software Update

 

Also, you may update the firmware from the link: Firmware Update

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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