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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Cannot configure my new OfficeJet Pro 8710 printer
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02-13-2017 02:13 PM
I have tried 3 times to setup my new printer. I have downloaded the software 3 times and went through the entire process and receive the error message:
Cannot configure the device software.
Go back to the previous step and try to install the software again.
I did go back and tried about 4 times! Ugh, can someone help me?
I am using the printer wirelessly.
Solved! Go to Solution.
Accepted Solutions
02-14-2017 11:05 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to install the software of your HP OfficeJet Pro 8710 All-in-One Printer.
This issue has occurred because the full feature drivers are not available for Mac OS X 10.10 Yosemite.
However, you can install the inbuilt drivers from Mac Update.
And here's the step by step guide for you in the link: Installing a Mac Printer Driver Using Apple Software Update
Also, you may update the firmware from the link: Firmware Update
Let me know how this works.
You have a good day ahead.
02-14-2017 11:05 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to install the software of your HP OfficeJet Pro 8710 All-in-One Printer.
This issue has occurred because the full feature drivers are not available for Mac OS X 10.10 Yosemite.
However, you can install the inbuilt drivers from Mac Update.
And here's the step by step guide for you in the link: Installing a Mac Printer Driver Using Apple Software Update
Also, you may update the firmware from the link: Firmware Update
Let me know how this works.
You have a good day ahead.
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