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Eunsoo90 Honor Student
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Message 1 of 8
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Cannot connect HP 5540 to internet

HP ENVY 5540
Microsoft Windows 10 (64-bit)

I cannot connect my printer to my laptop wirelessly. 

It works perfectly with a USB but then the program recommends connecting wirelessly and it doesn't work. 

I made sure that both my printer and laptop are on the same network. 

I've done every step on https://support.hp.com/us-en/document/c05032099.

The HP Smart app for Windows gives me "offline" even though the printer is connected to wifi.

When I send an email to the ****@hpeprint.com, it prints it fine since IT"S CONNECTED!!!! 

I've been wrestling with this for 2 days and I'm so frustrated. 

The first picture is from HP Smart windows app. 

The 2nd picture is from "Device" page where the laptop cannot find the printer. 

The 3rd and 4th pictures are from the EN5540_Full_WebPack_1119 program. 

 

I initially installed using USB. Then It recommended wifi connection, and part of that is removing the printer from the 'Device' setting on the window and looking for the "Wifi version" and re-connecting it. As you can see from the 2nd picture, it cannot find it. 

Also, as you can see from the 3rd picture, the EN5540_Full_WebPack_1119 program can "Find" the printer initially, but then it will spin forever and give me the 4th picture. 

 

The HP Print and Scan Doctor also could not solve the problem. 

Annotation 2019-06-13 140333.pngAnnotation 2019-06-13 140457.pngInkedAnnotation 2019-06-13 140707_LI.jpgAnnotation 2019-06-13 141253.png

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HP Support Agent
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Message 2 of 8
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Cannot connect HP 5540 to internet

@Eunsoo90,

 

Welcome to the HP Support Community!

 

I recommend you follow the below steps and check if it helps.

 

Once the printer is connected to the network, then assign a static IP to the printer:

 

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

Type the IP address on your web browser to obtain the printer EWS page on your computer.

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 

Now, try the steps below to install the printer over the network:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Click on https://ftp.hp.com/pub/softlib/software13/COL61235/mp-147821-1/EN5540_Full_WebPack_1119.exe and install the software.

Select Wireless option on the connection page and then finish the installation.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Eunsoo90 Honor Student
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Message 3 of 8
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Cannot connect HP 5540 to internet

I did every step, still same results. 

It got the same result as original post's 3rd and 4th picture. Only difference being now my printer has a new IP address.

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HP Support Agent
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Message 4 of 8
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Cannot connect HP 5540 to internet

@Eunsoo90

 

Use HP Print and Scan Doctor to fix connectivity issue.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Eunsoo90 Honor Student
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Message 5 of 8
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Cannot connect HP 5540 to internet

I've done the HP Print and Scan Doctor already. It was Step 5 of the link in my original post. 

I did it again anyway, and it didn't work still. 

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HP Support Agent
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Message 6 of 8
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Cannot connect HP 5540 to internet

Let's restore the network settings on the Printer:

 

1) Touch the "Wireless icon".

2) Touch the "Settings" icon.

3) Select "Restore Network Settings".

4) Select "Yes".  

 

Once done, connect the Printer back to the network:

 

1. From the printer control panel, touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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Eunsoo90 Honor Student
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Message 7 of 8
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Cannot connect HP 5540 to internet

No it has not helped. I even tried connecting both my laptop and the printer to my phone's hotspot to see if different wifi network would work, but it didn't. 

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HP Support Agent
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Message 8 of 8
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Cannot connect HP 5540 to internet

Let's perform a Printer reset. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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