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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 06:56 PM

HP Recommended
Product: Hp laser jet pro map m225-226
Operating System: Microsoft Windows 10 (64-bit)

My daughter somehow deleted my printer, I tried to uninstall and reinstall and during reinstall atempts I get an error box stating cannot delete output. The printer did not install.  What do I do!

4 REPLIES 4

‎02-15-2017 07:43 PM

HP Recommended

Hi @Erinandrews1983,

 

1. Try the uninstaller tool from the following link:

 

http://ftp.hp.com/pub/softlib/software12/COL32075/mp-110098-1/OJ_AIO_L7X00_140_408_Scrubber.exe

 

2. Run 4 times that file

 

3.  Restart the computer.

 

4.  Now install the printer.

 

* Click on KUDOS star to say thanks  :smileywink:     

* Click on the button Accepted Solution if the question is answered.

 

Best regards,

 

ferRX.

 

dodecaedro.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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‎02-16-2017 12:30 PM

HP Recommended

This did not solve my problem

Can not delete output file still displays when I try to download.  Even after uninstall, my computer still has all of the files located on the OS.

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‎02-16-2017 12:38 PM

HP Recommended

I resolved the issue by going into the printer file on my OS and locating the file "setup" and reinstalled it from the exisiting files on my computer. The printer has successfully reinstalled.

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‎02-16-2017 01:12 PM

HP Recommended

Ok, happy to see now that the issue was fixed and your printer installed successfully 😄

 

Best regards,

 

ferRX.

 

dodecaedro.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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Was this reply helpful? Yes No
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