Cannot install latest HP software suite for an HP Officejet Pro 8600 e-All-in-One Printer - N911a

[ImpactBT]

Windows 10 64 bit.

HP Officejet Pro 8600 e-All-in-One Printer - N911a

Printer is Wireless

Downloaded the latest printer driver from the HP web site. When I run as administrator, it gets to checking for printer and doesn't do anything. Waited at least 10 minutes.

When I run it normally, it gets to the next screen and asks for the IP of the printer, and then gets to the next "checking" phase and it hangs up. Once again, waited at least 10 minutes.

Turned off the Windows Firewall completely. Still did not work. Plugged in the USB cable and it fails to detect the printer.

I am able to install just the basic printer driver and print just fine (wirelessly) but we want to set up the printer for scanning too.

I can ping the printer. I tried rebooting the laptop multiple times to no avail.

Any help would be appreciated.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Try this :

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[ImpactBT]

Thank you for your help Greenturtle. That worked.

Have a great day.

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

For more scanning resources and tips, click here.

Have a nice day!

[Rehobothjohn]

can use scan software but that is just part of the software, is there a new downloadable version for windows 10?

[greenturtle]

Hi @Rehobothjohn,

Thanks for using the HP Forums.

The following resource will help youinstall the FULL feature software :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!