Cannot print color on ENVY 5540 with WIN 10 64bit

[prints_badly]

I followed the instructions given here:

https://h30434.www3.hp.com/t5/Inkjet-Printing/No-Colour-Printing/td-p/6190507

The printer still can't print in color.  When I try to access "preferences" I get this msg:

HP86F7C9 (HP ENVY 5540 series) Document Properties

Function address 0x27359e08 caused a protection fault. (exception code 0xe06d7363)
The application property sheet page(s) may not function properly.

[The_Fossette]

Hi @prints_badly,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues printing in color.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2pJsvnZ

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[prints_badly]

I tried what you recommended and it did not help. I still cannot print color, but I can copy color. The cartridges are in good shape and have ink in them.

[The_Fossette · Accepted solution]

Hi @prints_badly,

Please follow below steps to uninstall and reinstall the printer on your computer and test.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[SamAxe]

I wanted to pass along a solution that worked for me.  I have had this printer for a while and it has worked well.  I recently purchased a new All-In-One Hp Pavilion running Win 10 Home 64-bit. When I started it up new, it automatically found the printer and installed the latest drivers.  At this point it was only printing in B&W.  What was intersting is that my previous PC was running Win 10 Pro 64-bit and printed color just fine.  I used one of the HP help solutions on one of these posts about uninstalling the software and the drivers and decided to install the software off of the CD that came with the printer.  That software works fine and in color.  The version on my CD is 17.59.0.4119.  The latest version from HP is 20.79.1.6594 and does not work for me. FYI.

[eagllvr]

This solution only works if you use the USB cable, as soon as you switch from USB to wifi you lose color again and only get black and white.