Cannot print photos using HP Smart App

[jlpro15]

I installed a new HP ENVY 7858 and the HP Smart App. The printer is showing that it has been installed and is online and ready. When i try to print photos from the HP Smart App, it directs me to find and install the printer (which is already installed). At this point it will not reinstall the printer and will not allow me to print either. I have uninstalled both the printer and the app and reinstalled them. I am running Windows 10, 64-bit. I would greatly appreciate any help. 

[sandytechy20]

@jlpro15

Welcome to HP support community.

Did you uninstall the printer from root level and reinstall them?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and reinstall printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.