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‎06-19-2019 10:53 AM

HP Recommended
Product: C309g Photosmart printer
Operating System: macOS 10.14 Mojave

I have a Photosmart c309g printer, which has been working fine before I installed Mojave. Since installing Mojave, I cannot print or scan anything. I uninstalled the software that I had from the printer, and went through the process of installing it as specified by HP and Apple, which was to go through the preferences, then add it in Printer preferences. It would only give me "Generic PCL Printer" as an option. That would allow me to print and scan, but it gives me extremely limited options as far as resolution, tray selection, etc. So what I decided to do is install the printers software that came with the printer, like I did when installing it with High Sierra. 

 

I install the software, and when I get to the part where I need to add the printer in the Mac preferences, the software shows up, but I get an error message immediately after, saying "The printer software was installed incorrectly. Would you like it to be repaired?" I choose repair. It sets up the device, and the printers icon shows in the Mac preferences. Now, when I try to print, nothing happens. And when I try to scan, using the HP Easy Scan app, I get an error saying "Software for "%@" failed to run." Plus, in the HP scan program, the printer icon shows up, but with a yellow exclamation point next to it. 


Does anyone have any suggestions? I have taken screenshots if anyone wants to see them. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2019 11:39 AM

HP Recommended

Hi,

Try installing below drivers from Apple and check if you may see any difference then:

http://support.apple.com/kb/HT201465

 

As your printer drivers are provided via Apple Software Update, manually installing the above package should force a proper installation of the drivers on your Mac.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎06-19-2019 11:39 AM

HP Recommended

Hi,

Try installing below drivers from Apple and check if you may see any difference then:

http://support.apple.com/kb/HT201465

 

As your printer drivers are provided via Apple Software Update, manually installing the above package should force a proper installation of the drivers on your Mac.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-19-2019 12:56 PM

HP Recommended

I opened that link, but its not showing anything to download. Its just showing me a list of printers, and their manufacturers website.

Was this reply helpful? Yes No

‎06-19-2019 01:12 PM

HP Recommended

I found something similar to what you suggested, and it work. 

 

FYI...this is the link:

 

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-C309G-Driver-Software-for-Mac/td-p/58558...

 

Thanks for the help!!!

Was this reply helpful? Yes No

‎06-19-2019 06:42 PM

HP Recommended

Oops, sorry for including the wrong link by mistake. 🙂

 

Great you were able to locate the correct one and I hope it didn't make you any hard time.

 

Glad to see the problem has been resolved!

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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