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HP Recommended
OfficeJet pro 8740

I've been on the HP website and have gotten no help from anywhere.

1 REPLY 1
HP Recommended

 

@KatharineC01

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand you aren't able to connect to your OfficeJet pro using the Mac OSX,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Are you connecting via the wireless network or a wired network?

Did you install the latest printer drivers and firmware?

 

In the meantime, try the below steps:

To connect the printer over WiFi make sure you install compatible drivers if there isn't one available, Click here to download a Mac Printer Driver Using Apple Software Update

You could also attempt downloading the previous build of MacOS drivers (Printer Driver v 3.0) that may work with your computer: Click here for details.

 

Step 1: Prepare for installation

Before setting up the printer on your wireless network, gather the network name and password, and turn on your router, printer, and computer.

NOTE:

If you need to find your network password, go to Find Your Wireless WEP, WPA, WPA2 Password (Mac).

  1. Gather the following items:

    • Network name: The network name is the SSID (Service Set Identifier).

    • Network password: The password might also be called the WEP key or WPA security passphrase.

    • A computer connected to your wireless network

    • Internet access: HP recommends broadband Internet access such as cable or DSL for software downloads, using Web Services, and getting printer updates.

Click here for step by step instructions

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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