Cannot uninstall driver (HP OfficeJet 3830)

[iBrylee]

I am getting an admin error when I try to uninstall an HP driver for my printer, to fix a printing error I have from an HP OfficeJet 3830. I get the popup asking permission to uninstall, however, after it is almost done I get this error. The error says "Call to driverpackageuninstall returned error 5 for package" I need a clean install to print again, what do I do?

I've tried a lot of options such as the HP Doctor app, removing from device manager, removing from connected devices, reinstalling the drivers on top of the driver (because I can't uninstall) I've tried the setup at least 5 times to install the driver and software but it stops at 3rd level of installation and I am lost at the procedure that HP has that I can't uninstall or install everything, just for a printer.

Thank you for your help in advance!

[Mans]

@iBrylee 

Hello,

In order to palliate this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet 3830 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet 3830 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Command prompt (admin), and then Yes.
• Type net stop spooler, then press OK.
• Rename the file.
• Type net start spooler, then tap OK.

5. Launch a new the printer installation with the HP OfficeJet 3830 series Full Feature Software and Drivers.

I remain at your disposal in case of need.

Best regards,

[ShlomiL]

Hi,

If the steps above still do not allow uninstalling the HP Basic Device Software, the following steps may help to successfully get it uninstalled:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Unable-to-Uninstall-Printer-Software/m-p/...

Shlomi

[iBrylee]

I'm getting an installation error 2753 now 

o.o

I might have missed a step but this seems like an oversight on HP's part for installation. Seems this could be automatic, however, this is just a driver I don't know why there's so much trouble to install/uninstall correctly.

[Mans]

@iBrylee 

Hello and thanks for your return,

"Internal Error 2753" is related to a Windows Installer failure. If this error appears on a Windows operating system, applications will not be installed.

Follow these steps to resolve this incident:

• On the keyboard, tap the Windows and R keys simultaneously.
• Type %TEMP% then hit Enter.
• Select all files in the Temp folder and delete. 
  • Note: If any files will not delete, choose 'Skip' or 'Okay.'
• Reboot the system and perform uninstall.

Register the installer files:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Command prompt (admin), and then Yes.
3. Type regsvr32 vbscript.dll and press the Enter key.
4. The following message should appear:
             DllRegisterServer in vbscript.dll succeeded.
5. If this message appears, the required files for the installer have been successfully registered. Install and uninstall functionalities are restored.
6. Re-launch the printer installation with the complete software and drivers previously downloaded.

I remain at your disposal in case of need.

Best regards,