09-16-2019 09:17 AM
I have tried everything possible and I still cannot get my printer to work. I have uninstalled and reinstalled twice. Unplugged and restarted everything the Print and Scan Dr said to do. It sounds like it is printing a test page but comes out blank. It wont print internal pages either. I'm at a loss. Please help.
09-18-2019 12:24 PM
@Sheila67, Welcome to the HP Support Community!
Try making a standalone copy and check if that works.
For now, let us try these steps to resolve this issue:
Check the estimated ink levels
On the printer control panel, touch the Ink icon to display the current estimated ink levels.
Clean the ink cartridges
On the printer control panel, swipe the display to the left, then touch Setup.
Touch Tools, then touch Clean Cartridges.
Also, perform steps 13 mentioned in this document.
Print a Print Quality Diagnostic report
On the printer control panel, swipe the display to the left, and then touch Setup.
Swipe up on the display, and then touch Print Quality Report.
Let me know how this goes.
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