Change from IDLE to RESUME on HP Officejet 6700 Premium?

[JVC5]

Print jobs stacking up, how do I cahnge printer from IDLE mode to RESUME?

[DavidSMP]

Hi @JVC5,

 Good Day! Thank you for visiting the HP Forums!  A great place where you can find solutions for your issues with help from the community. I understand that you have printing issues with the print jobs getting stacked in the queue. I  will be more than happy to assist you.

Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here.  Kudos to you on that score. 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 

It certainly looks like a hardware issue with the computer.

For better clarity and to assist you better, I would require more information regarding this.

• Did this happen after a power outage?
• Did any changes happen to the network relating to the router?
• What is the operating system that is being used?

Please try these steps:

Restart the computer, printer, and router to resolve any error states present during the printer setup.

Note:

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the power cord from the router.
2. Turn off the printer.
3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.
4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
5. Turn on the printer.
6. Turn on the computer.

Then check again. If this does not work,

Please check user the user guide link: http://h10032.www1.hp.com/ctg/Manual/c03227497  to optimize power option. Refer chapter 1 page 10 for the steps.

Please then perform all the steps from these links till the issue is fixed:

Printer offline: http://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/43229...

Print job stuck in queue: http://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/43229...

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.