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‎04-04-2017 11:46 AM

HP Recommended
Product: Officejet 8720
Operating System: Microsoft Windows Vista (64-bit)

I have an HP Officejet 8720 that constantly has troubles communicating with my computer.  The operating system of the computer is Microsoft Vista 64-bit.  I'm trying to reinstall the printer and on HP's website for this particular printer, my operating system is not one of those listed.  I do see Vista 32-bit, but not 64-bit.  Does thist mean this my printer is not compatable with my computer?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2017 11:49 PM

HP Recommended

Hi,

I afraid the printer is incompatible with Windows Vista 64-bit indeed and any drivers for later operating system will likely fail to install as incompatible with your operating system.

 

64-bit support only being offered for Widnows 7 or later operating systems, only 32-bit support is proviced for Windows XP or Vista.

 

You may find the printer specifications below, see the Minimum system requirements section:

http://store.hp.com/us/en/pdp/hp-officejet-pro-8720-all-in-one-printer

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎04-04-2017 12:16 PM

HP Recommended

Hi,

 

Welcome to HP Support Forum. Have you tried to use software and drivers for Windows 7, 8/8.1 and 10 (64bit) ?

 

        http://ftp.hp.com/pub/softlib/software13/printers/OJ8720/OJ8720_Full_WebPack_1881.exe

 

Regards.

BH
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Was this reply helpful? Yes No

‎04-04-2017 11:49 PM

HP Recommended

Hi,

I afraid the printer is incompatible with Windows Vista 64-bit indeed and any drivers for later operating system will likely fail to install as incompatible with your operating system.

 

64-bit support only being offered for Widnows 7 or later operating systems, only 32-bit support is proviced for Windows XP or Vista.

 

You may find the printer specifications below, see the Minimum system requirements section:

http://store.hp.com/us/en/pdp/hp-officejet-pro-8720-all-in-one-printer

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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