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Honor Student
Posts: 4
Member Since: ‎03-18-2017
Message 1 of 3 (89 Views)

Computer doesn't maintain wireless connection

Product Name: HP ENVY 4520
Operating System: macOS 10.12 Sierra

I have successfully linked my printer to my computer with the Wireless Setup Wizard. But after several hours, the computer will no longer connect to the printer, even though the printers says that the wireless connection is ON. I have to redo the Wireless Setup Wizard whenever I want to print.

 

I have tried all the steps in Troubleshooting twice, without success. What can I do?

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Dean
Posts: 8,788
Member Since: ‎01-11-2011
Message 2 of 3 (82 Views)

Re: Computer doesn't maintain wireless connection

Hi,

Thanks for using the HP Forums.

 

Can you try this:

 

macOS 10 12 Sierra: Adding a printer using IP address

 

Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Honor Student
Posts: 4
Member Since: ‎03-18-2017
Message 3 of 3 (50 Views)

Re: Computer doesn't maintain wireless connection

I followed your suggestion, adding the ip address as a new printer and setting it as the default. The next day, the printer says the wireless connection is on, but the computer cannot locate the printer. Any other suggestions?

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