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StigP
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Message 1 of 4
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Connection to the printer is on or off

MacBookAir
macOS 10.14 Mojave

Now I cannot print any longer. I get a message that says the computer is not able to communicate with the printer. And nothing helps, like turning off the printer and on again, install the driver again - but the computer tells me I have a problem with Bonjour - but the printer tells me the status of Bonjour is 'activated'. What to do?

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Level 15
Level 15
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Message 2 of 4
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HP Recommended

Connection to the printer is on or off

@StigP 

Hello,

In order to palliate this incident, please proceed as follows:

  1. On the front panel of the printer, press the Wireless button to retrieve the IP address of the printer.
  2. Launch a web page and then type this address in the address bar and Enter.
  3. Click the Network tab, then under Advanced Settings, and then Bonjour.
  4. In the Bonjour Service Name field, change the number in two brackets to Network. (already done)
  5. Choose 9100 Printing for Bonjour Highest Priority Service, then click Apply and then on OK.
  6. Delete and then add the printer from the Printer & Scanners window.
  7. Try to print.

 

In case of need, do not hesitate to solicit us.

Best regards,:Wink:





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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StigP
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Message 3 of 4
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Connection to the printer is on or off

Thank you for your help. I can't write the correct name of the printer, this won't work, but the IP address as the printer name works.Thanks.

 

Level 15
Level 15
827 820 81 202
Message 4 of 4
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HP Recommended

Connection to the printer is on or off

@StigP  

Thanks for your return,

 

Can you print again?

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accepted as solution' at the bottom of the previous message.

 

I welcome you to the English HP community support.

 

 

In case of need, please do not hesitate to solicit us.


Best regards,:Wink:





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
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