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‎02-13-2017 07:30 PM - edited ‎02-13-2017 07:30 PM

HP Recommended
Product: Deskjet 2050
Operating System: Microsoft Windows 10 (64-bit)

I'm unable to install a DeskJet 2050 on Windows 10.  The error is:

 

Installation Error
The Operating System of this computer is not supported.  This software can only be installed on computers running the following Windows Operating Systems: 1) Windows XP with Service Pack 2 or better (32 bit only); 2) WIndows Vista; 3) Windows 7.  Upgrade the Operating System of this computer or install this software on another computer system.

 

Support.hp.com says both the Full and Basic driver I download has "added support for Windows 10".  I have tried to run the installer as Administrator and in Compatibility Mode for Windows XPSP3/7, and also extracted the files in the installer, set all of the EXEs and MSIs in compatibility for XPSP3 or 7, and tried to run them as administrator.  I also tried to install in Safe Mode but that didn't work becuase the Windows Installer service wasn't running.

 

I did not get the time to try the Windows Built-in Print Driver and will try that next.  If that method works, is that likely to also make the scanner work?

2 REPLIES 2

‎02-13-2017 07:51 PM

HP Recommended

Hi @SoundGuyMango

 

Use this assistant for install:

ftp://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Another assistant for install Printer:

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PIW

 

I hope that helps !
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If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

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‎02-16-2017 07:05 AM

HP Recommended

Unfortunately, neither of those worked.

 

Using the basic drivers for now, but it would be nice if HP fixed the Full driver so it works with Windows 10.

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