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‎03-31-2020 07:40 PM

HP Recommended
Product: HP deskjet 3050
Operating System: Microsoft Windows 10 (64-bit)

i have a printer HP deskjet 3050 it´s old but still works, the cartridge for it used to be the 61 but i can't find them anywhere so i went to hp store and they told me that the cartridge was the number 122 but now the printer says its incompatible 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2020 10:41 PM

HP Recommended

Hi,

HP 61 cartridges are used with a printer marketed in North America, 122 in Latin America:

https://support.hp.com/us-en/document/c01766411

 

Have you purchase the printer in Mexico, or may you have moved with the printer from another country?

 

If you may have moved with the printer, you will need to contact HP Support in Mexico to reset your printer to accept the local ink cartridges:

https://support.hp.com/us-en/document/c02558798

 

Shlomi

 

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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3 REPLIES 3

‎03-31-2020 10:41 PM

HP Recommended

Hi,

HP 61 cartridges are used with a printer marketed in North America, 122 in Latin America:

https://support.hp.com/us-en/document/c01766411

 

Have you purchase the printer in Mexico, or may you have moved with the printer from another country?

 

If you may have moved with the printer, you will need to contact HP Support in Mexico to reset your printer to accept the local ink cartridges:

https://support.hp.com/us-en/document/c02558798

 

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-31-2020 10:44 PM

HP Recommended

ty very much, yeah i actually move to Mexico and went to the store to buy the cartridge and they sold me 122 i will call the HP support 

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‎04-01-2020 11:28 AM

HP Recommended

You're much welcome @Leednena119210 .

 

If you find any difficulties reaching a support agent due to the printer is no longer in warranty, please follow these guidelines:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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