Deskjet 3510 change from wireless to usb connection

[losgatosjoetoo]

I am trying to help a friend change her Deskjet 3510 from a Wireless Connection to a USB connection.

She has been using her own router, but must change to a different network.  Wish to connect her HP Deskjet

directly to her Laptop by USB.  Have tried reinstalling etc. but the Laptop doesnot connect by USB, only wireless.

Any help would be apreciated.   Have reset Deskjet 3510 to factory defaults, but did not work.

Joe Murdock

[Chimney_83]

Greetings @losgatosjoetoo, 

Thanks for the post. 

I understand that you are unable to configure the printer on your computer running on Windows 10. 

Kudos to you for trying to troubleshoot the issue on your own. 

Are you able to make a copy on the printer? (This would let us know if the printer is working fine.)

Have you tried to connect the printer to any other computer?

Have you tried a different USB cable?

Recommend you follow the procedure mentioned below to uninstall the printer software/driver from your computer cleanly and install it back on on the computer. 

The procedure might look complicated but will resolve the issue you are facing. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

This should resolve the issue you are facing.

Let me know how it goes.