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‎07-09-2017 06:52 AM

HP Recommended
Product: DeskJet Ink Advantage 3830
Operating System: macOS 10.12 Sierra

Purchased a 3830 all-in-one- Printer today. Printer is installed and connected to my network, with valid IP Address, and successfully prints configuration messages and print alignment pages.

Computer is iMac running MacOS Sierra, 10.12.5

I have tried running HP Easy Start setup several times, continue to get error message :

"  cannot  install software, cannot download the software", after download of approx. 2MB

There is no problem with the network, all other downloads run successfully.

The browser is Opera, version 46.0.2597.32

 

Any help, please!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2017 02:57 PM

HP Recommended

Hi @h_sapir,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP DeskJet 3830 All-in-One Printer wherein it does not install the software drivers.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link to install the drivers from Apple Updates: Mac Printer Driver Using Apple Software Update

 

For scanning, you may use the HP Easy Scan app from the link: How to Scan from the Computer (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-10-2017 02:57 PM

HP Recommended

Hi @h_sapir,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP DeskJet 3830 All-in-One Printer wherein it does not install the software drivers.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link to install the drivers from Apple Updates: Mac Printer Driver Using Apple Software Update

 

For scanning, you may use the HP Easy Scan app from the link: How to Scan from the Computer (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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