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Honor Student
Posts: 3
Member Since: ‎07-04-2018
Message 1 of 8 (236 Views)

Deskjet F4280 driver error

Product Name: Deskjet F4280
Operating System: Microsoft Windows 7 (64-bit)

After a period of non use I recently wanted to scan some documents on my All-in-One printer. It gave an error massage and Windows tried to reinstall the printer driver. This did fail. I searched the internet and found that I had to reinstall the printer software. Because the DVD-reader of my notebook does not function at this moment, I searched the HP site for this software. Found it and reinstalled it. The installation of the printer drivers ended in an unrecovareble error. The error log did not give any clues about a solution.

Also tried the solutions given by the HP Print and Scan Docter. Same result. At last I tried a few solutions at the Help pages for this printer at the HP site. This didnot bring me any furter.

I incuded an image of (part? of) the error log.

Logbestand na installatiefout HPDeskjet 4200series driver.JPGPart of error log after unrecoverable error at driver installation

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HP Support Agent
Posts: 3,592
Member Since: ‎10-12-2016
Message 2 of 8 (198 Views)

Re: Deskjet F4280 driver error

@LuukDb52

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support, to get the printer's issue fixed.

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Did you try to perform a complete root level driver re-installation?

 

If not, please follow the steps given below:

 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

  

Once done, follow this link https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-f4200-all-in-one-printer-serie... and install the full feature driver software. :)

 

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. ;)

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎07-04-2018
Message 3 of 8 (140 Views)

Re: Deskjet F4280 driver error

Hello Barachiel,

 

I followed your instructions. They did not give a solution. Instead I got two more error messages. One at installation of the driver, the other when I reconnected my printer to my computer. See attachements.

 

Both error messages are in Dutch, as I have the Dutch version of Windows 7. I hope this is not a problem.

 

Hope this will help you furter at solving my problem.

 

 

Sincerely,

Luuk

 

Foutmelding bij installatie printer drivers.JPGError message after printer drivers installationFoutmelding na aansluiten printer.JPGError message after reconnecting printer to notebook

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HP Support Agent
Posts: 3,360
Member Since: ‎10-14-2016
Message 4 of 8 (117 Views)

Re: Deskjet F4280 driver error

@LuukDb52

 

It looks like you were interacting with Barachiel, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

 

Thanks for keeping us posted

 

I suggest you create a New User Account and then uninstall the printer driver and download the Full Feature Software again

  1. To open User Accounts, click the Start button The Start button, click Control Panel, click User Accounts and Family Safety, and then click User Accounts.
  2. Click Manage another accountPicture of security shield icon If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click Create a new account.
  4. Type the name you want to give the user account, click an account type, and then click Create Account.

Keep us posted how it goes

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Honor Student
Posts: 3
Member Since: ‎07-04-2018
Message 5 of 8 (98 Views)

Re: Deskjet F4280 driver error

Hello CrazyToad,

 

Thanks for trying to help me. Unfortenattely this did not bring the solution.

 

With the newly created user account I got almost the same error messages as before. See below.

 

Foutmelding bij installatie printer drivers onder nieuw gebruikers account.JPGError message after printer drivers installation with new user accountFoutmelding bij installatie via nieuw account.JPGError message after printer drivers installation with new user accountUnrecoverable error at installation - new user account.JPGUnrecoverable error at installation - new user accountLogbestand na installatiefout HPDeskjet 4200series driver - via nieuw gebruiker account.JPGPart of error log after unrecoverable error at driver installation with new user account

HP Support Agent
Posts: 3,592
Member Since: ‎10-12-2016
Message 6 of 8 (83 Views)

Re: Deskjet F4280 driver error

@LuukDb52

 

Thank you for responding,

It's great to have you back ;)

 

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

 

I'm sending out a Private message with the required informations,

 

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands).

 Keep me posted,

Good Luck. :)

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Student
Posts: 1
Member Since: ‎07-15-2018
Message 7 of 8 (63 Views)

Re: Deskjet F4280 driver error

[ Edited ]

Hi Barachiel,

 

I did not find a private message with a solution for my problem, only a warning to be alert for fraudulent messages.

 

Did anything go wrong?

 

 

Regards,

Luuk

HP Support Agent
Posts: 11,732
Member Since: ‎07-27-2016
Message 8 of 8 (47 Views)

Re: Deskjet F4280 driver error

@LuukDb52

 

Thanks for replying.

 

As @Barachiel is out of the office today, I'm replying to you. I have read your posts comprehensively and appreciate all your handwork and patience.

 

Having said that, I will not repeat any steps that you have attempted already. However, let us try to install the basic inbuilt printer drivers from the Windows operating system.

 

NOTE: Do not plug the printer's USB cable to the computer initially. You may first begin the installation and during the course of the installation it will prompt to connect the printer. And that is when the printer needs to be connected via USB to the computer and continue with the installation. 

 

Please refer to "Step 3: Install the print driver with the Add a Printer wizard" from this HP document to install the inbuilt printer drivers. 

 

Once the printer drivers are installed, you may try to print. 
NOTE: The inbuilt printer drivers will service the printing purpose only. 

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know how it goes.

 

All the best! :)

 

 

 

 

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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